PRIVACY POLICY

 

According to the Data Privacy Act of 2012, it is the policy of the State “to protect the fundamental human right of privacy of communication while ensuring free flow of information to promote innovation and growth.”

The Explorer Freight Corporation (hereinafter referred to as “we”, “us” or “our”) recognizes the need for the proper management of personal information, and we handle such information in our possession in accordance with the following principles:

 

Introduction

Explorer Freight Corporation is committed to protecting the privacy of our website users and mobile application users. This policy details the collection, use, and protection of personal information we receive from visitors, customers, employees, drivers, and users of the Explorer Freight Tracking App.

We are committed to protecting any data that we collect concerning our customers and users. By using our website or mobile application, you consent to our use of information as described in this policy.

 

Application Coverage

This Privacy Policy applies to:

(a) Explorer Freight Corporation website;

(b) Explorer Freight Tracking App; and

(c) Related services used for booking, shipment monitoring, delivery operations, and communication.

 

Data Collection

While using our website or mobile application, we may ask you to provide information that can be used to contact or identify you. Explorer Freight Corporation collects only the minimum amount of personally identifiable information necessary to provide and improve our services.

We may automatically collect, store, and use the following kinds of personal information:

(a) Information about your computer or mobile device and your visits (including IP address, browser type/version, device model, operating system, pages visited, app version);

(b) Information you provide when registering, logging in, or subscribing to notifications (including your name, employee ID, contact number, and email address);

(c) Location information used for delivery tracking, routing, and shipment monitoring;

(d) Camera or photo data when capturing proof of delivery, shipment images, IDs, or QR/barcode scanning;

(e) Information you choose to post or send us via personal communication; and

(f) Usage logs, diagnostics, and crash reports for support and app improvement.

 

Data Use

Personal information collected through our website or mobile application will be used specifically for the purposes detailed in this policy.

Explorer Freight Corporation may use your personal information to:

(a) Customize our website or app for you;

(b) Enable your use of our services;

(c) Manage deliveries, shipment tracking, and booking operations;

(d) Capture and verify proof of delivery or shipment status updates;

(e) Send notifications, statements, booking alerts, and other communications relating to our business;

(f) Provide third parties with non-identifiable statistical information about our users;

(g) Prevent fraud and keep our systems secure; and

(h) Verify compliance with the Terms of Use of our services.

 

Permissions Used by Mobile App

(a) Camera – Used only for taking photos, scanning QR/barcodes, or uploading proof of delivery and shipment images.

(b) Location – Used for live delivery tracking, routing, and status updates.

(c) Notifications – Used for booking alerts, updates, and operational announcements.

(d) Internet Access – Required for syncing app data securely with our servers.

 

Data Disclosure

Explorer Freight Corporation may disclose your personal information only for the reasons set out in this policy.

We may disclose your personal information:

(a) When required to do so by law;

(b) To exercise or defend our legal rights;

(c) To authorized personnel, contractors, or service providers assisting our operations; and

(d) Except as explained in this policy, we won’t provide your information to unrelated third parties.

 

Data Retention

Our data retention procedures are designed to ensure that we comply with our legal obligations relating to the storage and deletion of personal information. Personal information that we process for any reason won’t be kept longer than is necessary for those purposes.

We will keep documents containing personal data:

(a) When required to do so by law; and

(b) To exercise or defend our legal rights.

 

Data Security

The transmission of information over the internet is never 100% secure. Explorer Freight Corporation will take reasonable measures to prevent the loss, misuse, or unauthorized access of your personal information (e.g. SSL Certificates, secure servers, restricted access controls).

 

Amendments

Explorer Freight Corporation may amend or update this policy periodically by publishing a new version on our site. We will notify users of significant changes when required.

 

Cookies

We may store cookies on your web browser when you visit pages of our site. If you block cookies, you may not be able to use all the features of our website.

 

Third-Party Websites

Explorer Freight Corporation’s website may include links to third-party websites outside of our control and ownership. These third-party websites may have privacy and user policies that deviate from this one. We encourage you to review their privacy policies as well.

 

Your Rights

You may request access, correction, or deletion of personal information subject to applicable laws and company policies.

 

Our Details

You can contact us through:

(a) Our contact form;

(b) Mail

Explorer Freight Corporation G.S. Cuerda Building,

Molino Boulevard, Niog III,

Bacoor City, Cavite 4102

(c) Call

(632) 8883-7000; and

(d) Email

customer.support@explorerfreight.com

 

By using this website or mobile application, you agree to the terms of this privacy policy. Policy updates may be done from time to time.